CASE STUDY:
Transforming Data Management and IT Footprint for Restaurants Canada
Transforming Data Management and IT Footprint for Restaurants Canada
Restaurants Canada, a national not-for-profit association representing Canada's foodservice industry, recognized the need to optimize their data management and internal IT infrastructure. They sought the expertise of Palomino to assess their existing systems, align their goals and values, and create a comprehensive roadmap for future information technology (IT) and data management.
CHALLENGES
Restaurants Canada faced several challenges related to their data management and IT footprint. These included fragmented systems, disparate databases, inefficient data sharing practices, and the absence of a centralized view of their operations. The association needed a robust solution to overcome these challenges and enhance their decision-making capabilities.
SOLUTION
Palomino embarked on an assessment project to delve deep into Restaurants Canada's existing systems, databases, client relationship management systems (CRMs), and membership management systems. The goal was to understand how these systems were utilized, how data was shared among team members, and the overall effectiveness and efficiency of the systems. Palomino collaborated closely with the Restaurants Canada team to identify their goals and values, which would serve as the foundation for the solution.
The assessment process resulted in the identification of significant changes required in the association's software infrastructure. Palomino not only provided support in change management but also aided in implementing these changes. Additionally, a crucial aspect of the solution involved building a centralized data warehouse to streamline data aggregation, normalization, and business intelligence capabilities.
IMPLEMENTATION & RESULTS
Following the assessment, Palomino produced a comprehensive 60-page report outlining the findings, recommendations, and a three-year roadmap for Restaurants Canada's IT landscape. The report served as a blueprint for the implementation process. Palomino worked closely with the Restaurants Canada team, ensuring a smooth transition during the change management process.
Palomino's team took the lead in building a centralized data warehouse, integrating data from diverse input formats and sources. This data warehouse became the hub for business intelligence, offering a normalized view of the association's operations. Reports were now easy to generate, and the information was easy to understand for all team members and stakeholders empowering the Restaurants Canada team with valuable insights and analytics to make informed decisions.
CONTINUOUS SUPPORT & GROWTH
Palomino's support extended beyond the initial implementation phase. The firm provided continuous support to Restaurants Canada, ensuring the smooth functioning of the new systems and addressing any issues that arose. Palomino remained a strategic partner, offering guidance on leveraging the data warehouse for further growth and optimization.
CONCLUSION
Through a collaborative partnership with Palomino, Restaurants Canada successfully transformed its data management and internal IT footprint. The assessment project and subsequent implementation of the three-year roadmap provided a clear vision for the association's information technology and data management objectives. The centralized data warehouse enabled Restaurants Canada to leverage business intelligence tools for enhanced decision-making and performance analysis. Palomino's continuous support ensured the long-term success and growth of Restaurants Canada's IT infrastructure, enabling the association to thrive in the dynamic foodservice industry.
