CASE STUDY:
Streamlining Creditor Updates: Grant Thornton's Journey with Palomino
Streamlining Creditor Updates: Grant Thornton's Journey with Palomino
Grant Thornton, one of Canada's largest accounting and legal firms, embarked on a transformative journey in January 2018, with the launch of their new public-facing website. Seeking to align their Canadian division with the global brand directive, Grant Thornton faced various challenges in managing creditor updates under their Restructuring Practice. To address these challenges, they partnered with Palomino to develop an efficient and user-friendly solution.
CHALLENGES
Grant Thornton's Restructuring Practice required the meticulous maintenance and updating of a vast repository of legal and accounting documents for clients undergoing restructuring or insolvency processes. This task was cumbersome and time-consuming within their existing web content management system. Additionally, compliance with Canadian law required making these documents accessible to the public, enabling creditors to track the progress of consolidation cases in court.
SOLUTION
Grant Thornton engaged Palomino to develop a solution tailored to their unique needs. Palomino designed a WebPal document manager that aligned seamlessly with Grant Thornton's existing processes. The user interface (UI) provided a fast and painless document management experience that was so user-friendly that it eliminated the need for additional staff training on new content management systems. Palomino's solution ensured timely publication of documents, meeting the demands of creditors who required real-time access to relevant information.
IMPLEMENTATION AND RESULTS
Working within a tight schedule, Palomino collaborated with Grant Thornton's Canadian Marketing Team, Restructuring Practice team, and the Digital Marketing Team based in the UK. The project involved integrating the document management system into the revamped website. With the new solution in place, the Grant Thornton team could update court documents in under 5 minutes, enhancing efficiency and saving valuable time.
CONTINUOUS SUPPORT AND GROWTH
Palomino's partnership with Grant Thornton extended beyond the initial implementation. The collaboration ensured continuous support and maintenance, enabling Grant Thornton to address any evolving needs promptly. As technology evolves and new challenges arise, Palomino remains committed to supporting Grant Thornton's growth and ensuring their digital infrastructure remains efficient and effective. A few months ago, Palomino improved performance and compliance, further optimizing the user experience by implementing a new upgraded system.
CONCLUSION
Grant Thornton's collaboration with Palomino has streamlined their creditor update management process, delivering tangible benefits. The implementation of the WebPal document manager allowed for faster and more efficient document management, saving time and resources. Grant Thornton's ability to provide public access to consolidation proceeding documents in a timely manner has improved creditor satisfaction. With ongoing support from Palomino, Grant Thornton is well-positioned to navigate future challenges.
